Our stock is shared through a major purchasing network in order to offer a wide selection of products at the best possible price.

For available products, order processing and packing generally take around 24 hours. Transport then adds 1 to 2 working days depending on the destination and carrier.

For example, an order placed before 3 p.m. on Monday may be delivered on Tuesday morning or Wednesday morning, depending on actual stock availability.

Once your order has been shipped, you automatically receive an e-mail with the shipping notice and tracking number.

In the event of an accidental stock shortage not displayed on the website, an unusually long delay or an unforeseen logistical issue, we will systematically inform you by e-mail.

Heavy equipment, machines and furniture are generally shipped directly from the manufacturer. Delivery times may then be longer: approximately 7 to 10 working days for Mestra and Erkodent, and approximately 4 to 5 working days for Renfert, Dreve or Bego.

These delivery indications apply only to deliveries in mainland France. For shipments to Europe or overseas territories, delivery times may be extended by 3 to 7 working days depending on the destination, transport method and any applicable formalities.

Delivery times may also be affected by external events such as weather conditions, strikes, demonstrations, accidents, breakdowns or occasional carrier difficulties.

Massiliadental.com is a B2B website reserved for professionals. Orders placed on the website are therefore considered firm and final.

A return request may nevertheless be reviewed within 14 days, provided that it is based on a valid reason. A simple change of mind or the fact that the product does not suit you aesthetically is not considered an accepted reason for return.

In the event of a reference error when placing the order, the product may be returned or taken back after approval by Massilia Dental. In this case, the outbound and return shipping costs will be deducted from the refund, together with a 10% deduction corresponding to storage, packing and handling costs.

In the event of obvious damage caused during transport, no penalty will be applied. The product will be collected and then exchanged after verification of the case.

Any product returned due to a customer ordering error must be in its original packaging, unopened, unused and complete. Boxes, internal protections, accessories and documents supplied with the product must be present and in perfect condition.

If these conditions are not respected, the refund may be refused or reduced by the costs required to restore the product to saleable condition.

These conditions apply to returns from mainland France. For orders shipped to Europe or overseas territories, no return must be made without prior approval from Massilia Dental.

Before any return request from Europe or overseas territories, it is necessary to provide the detailed reason for the return and 4 photos of the product, including one photo of the identification plate when the product has one.

Return shipping costs from Europe or overseas territories may be high and will be deducted from the refunded amount when the return is accepted. We therefore recommend checking your order carefully before validation and contacting us in case of doubt at the following address: infos@massiliadental.com.

View the return policy

View the Terms and Conditions of Sale

Yes. If you wish to order a large quantity of the same item and that quantity is not available directly on the website, you can contact us by e-mail at the following address: infos@massiliadental.com.

For consumables and supplies, an order is considered a large quantity from 6 identical units of the same item.

Depending on the product concerned, a quantity discount may be reviewed. If approved, a discount coupon will be sent to you so that it can be used when paying for your order on the website.

A product may be reviewed for a quantity discount when it is sold from €60 including VAT per unit and the order concerns at least 6 identical units.

Items already on promotion do not qualify for any additional quantity discount. No quantity discount applies to shipping costs.

Shipping costs are free from €195 including VAT, regardless of the number of items, only for deliveries in mainland France.

All orders, with or without a quantity discount, must be paid directly on the website when validating the order.

Massiliadental.com is a B2B website reserved for professionals. The applicable warranties therefore depend on the type of product purchased and the contractual conditions provided by the manufacturer.

Supplies, accessories, consumables and instruments do not benefit from a specific warranty, except in the event of an obvious manufacturing defect or damage observed upon receipt.

For equipment, machines and devices sold on our website, the warranty is provided by the manufacturer according to its own contractual conditions. Massilia Dental assists you with after-sales service procedures in order to facilitate the handling of your case and help you obtain a solution as quickly as possible.

As an indication, Renfert generally guarantees its equipment for 3 years parts and labour, excluding wear parts. Depending on the case, a replacement device may be offered on loan, subject to the manufacturer’s conditions and availability.

Other manufacturers generally offer a one-year contractual warranty. Some manufacturers apply specific conditions: for example, Mestra may charge the outbound shipping costs even during the warranty period.

Repairs carried out directly by the manufacturers’ technical departments are guaranteed according to their own conditions. Repairs carried out by Massilia Dental and its technical department are guaranteed for 6 months, subject to compliant use of the device and compliance with the manufacturer’s recommendations.

For any out-of-warranty repair, a quotation must be accepted before intervention. Payment is made by bank transfer before technical handling. If the quotation is refused, shipping costs and fault diagnosis costs may be charged before returning the unrepaired device.

Spare parts sold on our website benefit from a manufacturer’s conformity warranty. The installation or replacement of these parts remains the sole responsibility of the customer. No claim may be made against Massilia Dental in the event of incorrect installation, incompatibility or non-compliant use.

We recommend having spare parts installed by a qualified professional. If in doubt before ordering parts, please send us a photo of the machine identification plate, a front photo of the device and the list of required parts at the following address: sav@massiliadental.com.